Help and support

Browser requirements

Blackboard™ Learn Release 9.1 October 2014 Release

Supported: supported by the vendor and Blackboard 
Unsupported: unsupported by the vendor and not supported by Blackboard

Microsoft® Windows® Operating System

  Internet Explorer® 11 Internet Explorer®10 Internet Explorer 9 Firefox (ESR)
Firefox (Final Release Channel)
Chrome (Stable Channel)
Windows Vista® (32-bit)
Unsupported Unsupported
Supported
Supported Supported Supported
Windows Vista (64-bit)
Unsupported Unsupported Supported Supported Supported Supported
Windows 7 (32-bit)
Supported Supported Supported Supported Supported Supported
Windows 7 (64-bit)
Supported Supported Supported Supported Supported Supported
Windows 8 (32-bit)
Supported Unsupported Unsupported Supported Supported Supported
Windows 8 (64-bit)
Supported Unsupported Unsupported Supported Supported Supported

Apple® Mac OS® Operating System

  Safari 8 Safari 7
Safari 6
Firefox (ESR)
Firefox (Final Release Channel)
Chrome (Stable Channel)
Mac OSX 10.7
Unsupported Unsupported Supported Supported Supported Supported
Mac OSX 10.8 Unsupported Unsupported Supported Supported Supported Supported
Mac OSX 10.9 Unsupported Supported Unsupported Supported Supported Supported
Mac OSX 10.10 Supported Unsupported Unsupported Supported Supported Supported
  • Internet Explorer is only supported in Standards Mode.
  • Java - Blackboard Learn supports the latest version of Sun JRE 7. JRE 6 may work but could result in unexpected behaviour. The JRE can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html.
  • Technologies NOT supported
    • Windows XP
    • IE 6,7,8
    • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
    • Safari 2,3,4,5 (or any version on Windows)
    • Mac OSX through 10.6
    • JRE 5

Common problems

Solutions to Common Browser problems.

Make sure the Java Runtime Environment is installed

You will need to have the Sun Microsystems Java Runtime Environment (JRE) 7 installed in order for certain areas of Blackboard to function properly. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.

If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's support site.

Make sure that Javascript is enabled in the browser

Javascript is enabled by default on all supported browsers. However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. Firefox, Internet Explorer, Safari.

Make sure that cookies from third parties are allowed.

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard please check your browser settings to make sure you allow third party cookies. Firefox, Internet Explorer, Safari.

Pop-up blockers

While using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for Blackboard. Firefox, Internet Explorer, Safari.

Third Party Plug-ins

Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.

How to use Blackboard - for Students

Learn how to use the tools in your Blackboard courses. These video tutorials explain how use your online learning course environment successfully.

Click here for Video tutorials for students

Bb Mobile - for Students

What can you do with Bb Mobile?

Announcements

Assignment due? Class cancelled? This is the place where instructors go to post the news students need to know. Students have instant, on-the-go access to the latest announcements, and instructors can post announcements anywhere, anytime.

Grades

Want to know how you did on the midterm or your last homework assignment? Students can view their grades right here.

Blogs

Read blog posts and interact with classmates by posting comments and uploading media as attachments on blogs (Android and iOS) as well as uploading non-media files (Android).

Roster

Wondering who's in your class? With the class roster, you can quickly see your full class list, making organizing study groups a whole lot easier.

Journals

Read and reflect on your Journal posts and those of your classmates. Both students and instructors can comment on Journals.

Discussions

The Discussion Board is a key course communication tool for engaging students and promoting learning. It's the place students ask and answer questions, and where instructors can respond to one student for the benefit of all. With Blackboard Mobile Learn, instructors and students can review and post to threaded discussions, as well as create new threads, all while on the go. Additionally, students can upload media files (Android and iOS) as well as other file types (Android) to discussions.

Media

Students can access music, videos and images uploaded by their instructors and experience directly from their mobile devices using the appropriate media-specific software.

Tasks

Help students track and manage the progress of various tasks, from turning in homework assignments to reminders to pick up a midterm or purchase a textbook. Tasks allow students to mark when they've started a project, when it's in progress, and when complete.

Helpdesk

Helpdesk

If you are experiencing issues with Blackboard:

Students

If your password does not work it may have changed to WestDDMMYYYY (where DDMMYYYY is your Date of Birth and note the capital W). If you're still having issues please emailIT supportor call +61 8 9233 1040.

If your course does not appear in the course list once you have logged in please contact your lecturer and remember not all courses are available online. If you are having trouble navigating your course or finding materials please contact your lecturer or course coordinator.

IT support cannot assist with issues related to course content or assignments.

Lecturers

Please provide the following details:

  • description of the problem
  • steps for us to be able to reproduce the problem
  • the exact course name
  • your Blackboard username
  • which web browser you're using
  • your contact details

when requesting support through IT support.

Bb for mobile!

Get Connected to Blackboard using your mobile device. Simply follow the instructions for your device below.
Some courses are not yet optimised for mobile devices

Android

Android® Instructions

  • Go to the Android Market® on your Android.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • Open the app and enter 'West Coast Institute of Training' in the field provided.
  • Login using your username.

Blackberry

BlackBerry® Instructions

  • Go to the BlackBerry AppWorld® on your Blackberry.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • Open the app and enter 'West Coast Institute of Training' in the field provided.
  • Login using your username.

iPad

iPad™ Instructions

  • Go to the iTunes® Application Store either on your iPad or laptop.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • If you download the app onto a laptop, sync your iPhone with your laptop.
  • Open the app and enter 'West Coast Institute of Training' in the field provided.
  • Login using your username.

iPhone

iPhone™ Instructions

  • Go to the iTunes® Application Store either on your iPhone or laptop.
  • Search for "Blackboard Mobile Learn."
  • Download the free Blackboard Mobile Learn app.
  • If you download the app onto a laptop, sync your iPhone with your laptop.
  • Open the app and enter 'West Coast Institute of Training' in the field provided.
  • Login using your username.