Solutions to Common Browser problems.
Make sure the Java Runtime Environment is installed
You will need to have the Sun Microsystems Java Runtime Environment (JRE) 7 installed in order for certain areas of Blackboard to function properly. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's support site.
Make sure that cookies from third parties are allowed.
Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard please check your browser settings to make sure you allow third party cookies. Firefox, Internet Explorer, Safari.
While using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for Blackboard. Firefox, Internet Explorer, Safari.
Third Party Plug-ins
Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.
What can you do with Bb Mobile?
Assignment due? Class cancelled? This is the place where instructors go to post the news students need to know. Students have instant, on-the-go access to the latest announcements, and instructors can post announcements anywhere, anytime.
Want to know how you did on the midterm or your last homework assignment? Students
can view their grades right here.
Read blog posts and interact with classmates by posting comments and uploading media
as attachments on blogs (Android and iOS) as well as uploading non-media files (Android).
Wondering who's in your class? With the class roster, you can quickly see your full class list,
making organizing study groups a whole lot easier.
Read and reflect on your Journal posts and those of your classmates. Both students and
instructors can comment on Journals.
The Discussion Board is a key course communication tool for engaging students and
promoting learning. It's the place students ask and answer questions, and where instructors
can respond to one student for the benefit of all. With Blackboard Mobile Learn, instructors
and students can review and post to threaded discussions, as well as create new threads, all
while on the go. Additionally, students can upload media files (Android and iOS) as well as
other file types (Android) to discussions.
Students can access music, videos and images uploaded by their instructors and experience
directly from their mobile devices using the appropriate media-specific software.
Help students track and manage the progress of various tasks, from turning in homework
assignments to reminders to pick up a midterm or purchase a textbook. Tasks allow students to mark when they've started a project, when it's in progress, and when complete.
If you are experiencing issues with Blackboard:
If your password does not work please email IT support or call 9233 1040.
If your course does not appear in the course list once you have logged in please contact your lecturer and remember not all courses are available online. If you are having trouble navigating your course or finding materials please contact your lecturer or course coordinator.
IT support cannot assist with issues related to course content or assignments.
Please provide the following details:
- description of the problem
- steps for us to be able to reproduce the problem
- the exact course name
- your Blackboard username
- which web browser you're using
- your contact details
when requesting support through IT support.